Privacy Policy

Interpretation of the Terms

• “Personal data” refers to any information about you that, either on its own or combined with other details, enables the person collecting or processing it to identify you as an individual.
• “Processing of personal data” covers any action taken with your personal information, whether automated or manual. This includes collection, recording, organisation, structuring, storage, modification, retrieval, consultation, use, sharing, dissemination, alignment, restriction, deletion, or destruction.
• “Data subject” means any identified or identifiable individual whose personal information is processed. In this context, it refers to you as a Customer of the Website.
• “Consent of the data subject/user” is a clear, specific, and informed agreement given freely by you, either through a statement or affirmative action, allowing us to process your personal information.
• “Website” refers to the Acadex website (acadex.biz) owned and operated by Shagore Neel Private Limited.
• “Other terms” such as Customer, Expert, or Company, are explained in our Terms and Conditions.

General

Whenever you visit the Website, we record log details and place cookies on your device, which allow us to track how you use the Website. You may opt out of cookies at any time, except for those essential to the Website’s basic functions.

If you register as a Customer, we may collect cookie identifiers and the information you provide during registration.

Types of Data Collected

Acadex (a division of Shagore Neel Private Limited) collects only the information necessary for the purposes outlined below:

Account for Customer

We collect and process the personal data you provide during registration and any updates you make in your account settings. Certain details are required for registration. Please note that we are not liable for any issues arising from you sharing your personal data directly with Experts.

Order Details

We collect and process details of your order, including all information entered in the order form. This also applies to data shared with Experts through the messaging system and assignment instructions.

Posting of Information

We process any personal data you voluntarily provide, such as surveys, feedback, or communication with customer support. This may include information shared through the Website or posted messages. By submitting this content, you acknowledge that it may be visible to the Website and Experts. Some data cannot be deleted if it relates to Services already delivered. Unless you opt out, we keep this information as needed to resolve disputes, provide support, or troubleshoot issues as allowed by law.

Service Use, Cookies, and Similar Technologies

When you use our Services, we monitor and analyse activity such as IP address, proxy server, operating system, browser, mobile carrier, and location (if enabled). This helps us improve quality and conduct market research. We also use cookies to store your preferences for future visits.

You can configure your browser to notify you when cookies are sent or disable them entirely. Please note, however, that disabling cookies may limit certain features. Orders can still be placed regardless of cookie settings.

If you previously consented to cookies and wish to change or disable them, please follow the instructions for your browser:

• Chrome
• Edge
• Firefox
• Internet Explorer
• Opera
• Safari

Billing Information

When you pay for services, you provide payment and billing information. We do not collect, store, or process full card details. Instead, this data is transmitted securely to third-party payment providers. Without this step, we cannot process payments or provide services.

For tax and reporting purposes, we may retain partial card details (first six and last four digits) for a limited period. This allows us to identify transactions, reconcile receipts, and, when necessary, confirm the card issuer.

Sensitive Data

We do not process sensitive personal data unless you explicitly provide consent.

Pages on Social Networks

We operate official pages on social media platforms (e.g., Facebook). If you interact with these pages (subscribe, comment, or like), we may analyse the data to evaluate performance and improve social media engagement.

Information Required for Tax Documentation

To comply with applicable laws, we may process your personal data for tax documentation. This may include name, country of citizenship, addresses, date of birth, and taxpayer identification numbers.

Among the types of personal data collected directly or via third parties are: Cookies, Usage Data, data provided through services, device information, advertising identifiers (e.g., GAID or IDFA), and email addresses.

Details of each type of personal data collected are set out in this Privacy Policy or displayed at the point of collection.

Personal data may be freely provided by you, or automatically collected during Website use. Unless stated otherwise, requested data is mandatory for service delivery. If optional, you may withhold it without affecting the Service’s availability or functionality.

If you are unsure which data is mandatory, please contact us.

The use of cookies or other tracking tools, whether by us or third-party providers, is strictly for delivering the Service and purposes outlined in this Policy and the Cookie Policy.

You are responsible for any third-party personal data shared, published, or submitted through the Website.

Mode and place of processing the Personal Data

Methods of Processing

Acadex applies appropriate technical and organisational safeguards to prevent unauthorised access, disclosure, alteration, or destruction of personal data.

Processing is carried out through computers and other IT-enabled tools, following internal procedures strictly aligned with the purposes outlined in this Policy. In some cases, authorised personnel (administration, sales, marketing, legal, system administration) may access data, along with trusted external providers (such as hosting companies, IT service providers, communication agencies, and mail carriers) acting as Data Processors on our behalf. An updated list of such parties can be requested at any time.

Place

Personal data is processed at Acadex’s operating offices and at locations where processing partners are based. Depending on the Customer’s location, transfers may involve moving data to a country outside their residence. For details, please refer to the section on processing personal data.

Retention Time

Unless otherwise stated, personal data is kept only as long as necessary to fulfil the purposes for which it was collected. In certain cases, it may be stored longer to comply with legal obligations or when retention is based on user consent.

Purposes of Processing

We collect user data to deliver our Services, comply with legal obligations, respond to lawful requests, protect our rights and interests (and those of users or third parties), detect fraudulent or harmful activity, and for the following additional purposes:

• Heat mapping and session recording
• Analytics
• Advertising
• Interaction with live chat platforms
• Remarketing and behavioural targeting
• Tag management
• Integration with external social networks and platforms
• Handling activity data

For detailed purposes linked to specific types of personal data, please see the section “Detailed Information on the Processing of Personal Data.”

Detailed Information on the Processing of Personal Data

Personal data is collected for the following purposes and handled by the following services:

Provision of Services

We use your data to authorise access, deliver services, and meet obligations under our Terms and Conditions. Registration details help Experts identify your account and provide services. Without this data, full Website functionality and service delivery cannot be ensured.

Payment Services

To access Services, you must provide payment and billing details through third-party providers, who apply encryption and security measures. We do not store card data on our servers. We may use transaction details (e.g., date, amount, and last four digits of your card) to verify payments and confirm eligibility for promotions.

Communications

We may contact you by email or other channels (including notices on the Website) for service-related purposes such as welcome messages, security updates, announcements, reminders, or feature suggestions. Your contact details may also be used for feedback requests or research aimed at improving the user experience. Participation is optional, and you can opt out of communications at any time, except for legal or account-related notices.

Marketing and Promotion

We may analyse and process your personal data to improve marketing activities, personalise offers, and send direct communications, unless specific consent is legally required. You may opt out of such messages at any time via links provided in emails or within user settings.

Analytics and Development

We monitor and analyse registration data, traffic, cookies, and usage (e.g., session duration, location, and device type) to improve features and streamline services. Polls and surveys may also be conducted, though participation is voluntary. Data may also be used to deliver more relevant advertising.

Support

We use data, including communications, to resolve disputes, oversee Customer–Expert interactions, and respond to complaints or support requests.

Compliance with Legal Requirements

Certain payment and platform information may be processed to satisfy financial or accounting regulations. We may also process data in response to lawful requests and to exercise or defend legal claims.

Fraud Prevention

We review logs, payments, and behaviour patterns to prevent fraud, protect users, and maintain service integrity.

Changes

If processing purposes change, we will notify you in advance. Where required, new consent will be sought before further processing.

Archival Purposes

Information may be stored as evidence in the establishment, exercise, or defence of legal claims, representing a legitimate interest.

Responding to User Contac

If you contact us (e.g., via forms, email, or chat), we may process the information you provide to respond.

Combating Inappropriate Behaviour and Ensuring Safety

We review operational and usage data to verify accounts, increase security, and prevent abuse, spam, or fraud. This ensures compliance with our Terms and keeps the Website safe for all users.

Aggregate / De-Identify / Anonymise Data

We may aggregate, de-identify, or anonymise collected data so it cannot be linked back to individuals. Such data may be used for research, analytics, or marketing, and may be shared with third parties at our discretion.

Legal Bases for Data Processing

As outlined above, we process personal data in different ways depending on how you use our Website and/or engage with our Services. The legal bases for processing may include:

Consent – when you have freely given permission for us to process your personal data.

• Contractual necessity – when processing is required to deliver our Services in line with our Terms and Conditions.
• Legitimate interests – when processing is necessary for our own or third parties’ legitimate purposes, such as:
• Meeting financial and accounting requirements.
• Assessing business performance through analysis of website traffic and financial indicators.
• Promoting the Website via social media, media outlets, and affiliate partners such as bloggers or influencers.
• Preventing fraud and ensuring appropriate protection of personal data.
• Verifying the identity and qualifications of Experts.
• Legal compliance – where processing is required to meet applicable laws (e.g., handling data subject requests).
• Vital interests and public interest – in rare cases, processing may be necessary to protect your vital interests or those of another person, or to perform a task in the public interest or under official authority.

In all cases, we will inform you of the legal basis being applied and provide relevant details before starting the processing of your personal data, unless restricted by legal obligations.

Your Rights As Data Subject

Right of Confirmation

You may request confirmation from the Company as to whether your personal data is currently being processed.

Right of Access

You have the right to access the personal data that the Company holds and processes about you.

Right to Rectification

You can request that the Company correct incomplete, inaccurate, or outdated personal data.

Right to Erasure (Right to Be Forgotten)

You may ask the Company to delete your personal data. In most cases, the Company will comply unless retention is required by law. To request deletion, you can:

• Email us at acadexbrilliance@gmail.com. We will reply within five working days and confirm the outcome. Please include your full legal name, address, phone number, and the email linked to your account. State the reason for your request and specify the data you want removed. If you want all data erased, please state this clearly.
• Remove specific items directly from your account (e.g., saved payment method).
• Permanently delete your entire account.
• Right of Restriction of Processing

You may request that processing of your personal data be restricted if you contest its accuracy, or if you want us to retain it for specific reasons (e.g., to bring a legal claim) instead of erasing it.

Right to Data Portability

You can request that your personal data be transferred directly from one controller to another, where technically feasible, provided that this does not adversely affect the rights or freedoms of others.

Right to Object

You may object to the processing of your personal data when it is based on tasks carried out in the public interest, in the exercise of official authority, or in our legitimate interests. If you object and your rights outweigh those interests, we will stop processing unless we demonstrate compelling grounds. You may also object to processing for direct marketing purposes at any time, and we will cease such processing immediately.

Right to Withdraw Consent

You may withdraw your consent for processing at any time by contacting us. Once received, we will stop processing unless otherwise required by law.

Right to Lodge a Complaint

If you believe that our use of your personal data infringes your rights, you may file a complaint with the relevant data protection authority.

Right to Request a Copy of Your Data

As a registered user, you can review and request a copy of the personal data provided in your account.

Right to Correction of Information

If you believe the data we hold about you is inaccurate, incomplete, or outdated, you can request corrections. If you made a mistake during registration or profile updates, contact us for assistance.

We may ask questions to verify your identity before fulfilling requests. All efforts will be made to respond promptly, and always within legal timeframes. If additional time is needed, you will be informed of the extension and the reasons.

Ensuring strong protection of your personal data is a top priority for the Company.

Additional Information about Data Collection and Processing

September 15, 2025

Legal action

User personal data may be used by the Company in legal proceedings or in preparation for legal action resulting from misuse of this Website or related Services.

Users acknowledge that the Company may be required to disclose personal data if requested by public authorities.

Additional information about User’s Personal Data

Beyond what is stated in this Privacy Policy, the Website may provide Users with specific, contextual details regarding certain Services or the collection and handling of personal data upon request.

System logs and maintenance

For operational and maintenance purposes, this Website and third-party services may collect system logs that record interactions with the Website, or they may use other personal data (such as IP addresses) for this purpose.

Information not contained in this policy

Further details about the collection or processing of personal data may be requested from the Company at any time. Please refer to the contact details provided earlier in this document.

Changes to this Privacy Policy

The Company reserves the right to amend this Privacy Policy at any time by posting updates on this page and, where feasible, by notifying Users through the Website or via available contact details. Users are encouraged to review this page frequently and note the date of the last update.

If any changes affect processing activities carried out on the basis of User consent, the Company will seek fresh consent where required.

Address
201 and 202 Emgee Woods, Santissimo, Taleigao, Goa 403002 India

Phone
+91 75079 94477

Email
acadexbrilliance@gmail.com

Last Updated: September 15, 2025